Do NOT continue the conversation or follow the instructions if you receive a call from third person pretending “bank employee”, “police officer” or “mobile operator employee”, especially in messengers (Viber, WhatsApp, Telegram, etc.), during they:

• report a fraud scheme against you (f.e. somebody debiting your account or a loan was applied by a third party on your behalf at the bank),
• convince you to urgently make a decision and stop the fraudulent operation, repay the loan, demanding to take a new one, or transfer the money to an ‘insurance’ or ‘safe’ account,
• offer to urgently extend the service agreement remotely while requesting your personal data.

Do not install applications with remote access (AnyDesk, RustDesk, TeamViewer, Webkey, ISL Light and others) on your phone at the request of unknown persons, do not follow suspicious links to install any kind of software. This will give fraudsters the opportunity to control your device. Uninstall immediately the app if you already have installed it. Install and update applications on your devices only from official application shops (Google Play, App Store, Huawei AppGalery, etc.).

Do not provide your personal data, secret parameters (login and password) from your personal online banking cabinet and codes received by SMS from the bank to anyone. Do not enter your data and bank payment card details on unknown websites or when following links from unknown persons. To receive a money transfer will be enough to provide the sender only the full card number. Do not tell anyone the three-digit code CVC2 (CVV2) on the back of the card. There is no need some how to “receive” or “confirm” the money transfer.

Do not transfer your funds without checking the resources where you are offered to earn and ‘significantly increase’ your capital (investments in stocks, bonds, cryptocurrency). Only use the services from financial organizations which officially registered in Belarus.

Do not rush to make 100% pre-payment to an unknown shop on social network or in the Internet to the provided card or account details, first check this “saler” (search information about in Internet), offer make payment in cash or after delivery, do not be fooled by great deals at low prices.

Do not trust social media adverts about promotions and surveys on behalf of Priorbank with rewards for completing them, especially if you are redirected to another site and asked to enter your online-banking password or M-code. Check information about promotions and surveys on the official resources of the bank.

If you want to visit the Internet bank's site using a search service or following a link you received, please pay attention to its name in the address bar of your internet browser to make sure that you are using the official site.

Priorbank's Internet Bank is located at https://prior.by/web/.

Before money transferring after you received new payment details by E-mail from your counterparty, message in social network from your friend about some help or from your director/company manager about urgent secret payment, make sure that they were sent by the counterparty, director or friend themselves, and not by a fraudster. Contact your counterparty, director or friend by phone or messenger used for contact previously.

If one of the situations described above happened to you please report it immediately to a bank specialist in the branch or call Priorbank's contact centre: