LoungeKey 4+

Lounge Key Ltd

    • 4.6 • 5.1K Ratings
    • Free

iPhone Screenshots

Description

Download the LoungeKey™ app today - the must-have travel companion for LoungeKey cardholders.

Register your account in the app with your payment card details to access a global network of airport lounges and experiences, including dining, spa and sleep pods in over 700 airports worldwide.

•Enjoy contactless entry with your Digital Card

•Stay up to date, check your current visit entitlement and history

•Search for lounges and experiences, and save your favourites

•Unlock more with access to additional Travel Services and benefits that elevate your travel journey

Enhance your airport experience with the LoungeKey app.

What’s New

Version 6.33.0

We regularly update the app to make it faster, safer and more engaging for you.

Here are a couple of the enhancements you'll find in this latest release:

- Feature enhancements and bug fixes

Ratings and Reviews

4.6 out of 5
5.1K Ratings

5.1K Ratings

Jermaine Cayenne ,

Unable to Register

It’s been several weeks and I haven’t been able to register, due to the validation issues between LoungeKey and Mastercard.

Judging by other reviews this has been going on for a while..

LoungeKey and Mastercard, please sort out the issues, I want to enjoy the benefits that comes with being a HSBC premier customer.

Before I am asked to contact the support email address, I have done this three times and spoken to someone twice.

Developer Response ,

We're sorry to hear this Jermaine. Kindly send us an email to info@loungekey.com or call us on +44 208 8650764 so that one of our team can look into this. Best wishes, Blaine

ibib47 ,

Valldemossa lounge Palma

1st visit breakfast below average food
2nd visit arrived 0930. No normal tea, hardly any breakfast left as Lounge was between breakfast and lunch. Complained, lounge key, ignored and blamed everyone but themselves.
3rd visit. Closed for refurbishment. Went to other lounge in area A. Not allowed in as lounge key had not made any arrangements to get there members alternative options. Again feed back to lounge key and again no blame accepted from them.
4th attempted to looked up app to see if lounge now open as I was going to Palma in a few weeks, but still not showing Valldemossa lounge. Contacted lounge key, guess what not their problem and could not give me an alternative lounge if Valldemossa was open or what arrangements would be made if closed. Again no blame accepted.

Final action: agreed with Santander to close account.

Summary

Using the lounge key in Edinburgh at the 2 lounges was great. Santander were superb and listened to my complaints about, But again no positive feedback from lounge key.

No Complaints at all about Santander but be warned if purchasing the LoungeKey from Santander, if in my case you travel to
Palma de Mallorca a lot ensure at lest the lounge is included in their app as one of the lounges in area A ( uk departures ). The breakfast is not as good as Edinburgh but hey if it’s open, and you do not go between breakfast and dinner, the continental breakfast is just passible .

Cheers Ian

Developer Response ,

Hi, thank you for your feedback. As this is a dedicated technical support platform, should you wish to query or raise any service issues please contact our support team on +44 208 865 0767. Zoe

Team Riz ,

Tells Me To Update But There Is No Update

Won’t allow me to log in. Telling me to update to latest version, yet I have the latest version.
I have deleted the app and downloaded again from the Apple store and sadly it still shows the same error.
The application is useful in so far as it shows the airport lounges that allow access, along with their opening times and/or restrictions but that’s about it. It would be beneficial if card details could be stored digitally to allow lounge access rather than having to carry the actual credit card.

Developer Response ,

Hi, we’re sorry to hear you’re having trouble with the app. please email us at appsupport@loungekey.com & tell us your reviewer name, what device you’re using, what version of the Loungekey app you’re using (to be found in Settings), what version of operating system you’re using on your phone (settings>general> about) what language your phone is set to, which card issuer gave you access to the program, your user name & any error messages you’ve received. Please don't reply directly to this message with those details. Leah

App Privacy

The developer, Lounge Key Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Search History
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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